We want you to be completely satisfied with your purchase from tailortag.com. If you are not (in case of size, color difference, stitching issues or wrong dispatchment), we will gladly accept the exchange of items that are unwashed, unused, unaltered and packed with the original tags attached and accompanied by the original invoice. You can exchange articles from any of our Tailor Tag outlet or designated locations within 5 days of your purchase. Exchange will be provided subject to the immediate availability of stock. If same article is not available, customer can check for alternate options in same price bracket. Customer will have to bear courier charges (for sending and receiving) in case of online exchange.
Please note we do not offer a cash refund. Our accessories and sale items are non-returnable and non-exchangeable.Cancellation of Orders
On rare occasion Tailor Tag has the authority to cancel orders for reasons such as; the item is out of stock, pricing issues, or the credit card/online payment being declined by the issuing financial institution and when customers do not pickup / reply to confirmation calls or WhatsApp messages from our customer care department.
Delivery in Pakistan
We currently offer FREE DELIVERY above PKR 3500 on all domestic orders. You do not have to pay any shipping charges on any orders placed on tailortag.com. We are committed to delivering your order accurately, in good condition and on time. We ship most items within 2-4 working days after order placement. To ensure that your order reaches you as quickly as possible and in good condition, we only ship through reputable local courier services.
Our shipping charges are excluded from all of our product prices. We are committed to deliver your order accurately, in good condition and on time. We ship most items to international destinations within 10-15 working days after order placement. To ensure that your order reaches you as quickly as possible and in good condition, we only ship through reputable and globally renowned courier agencies. For any complaints, suggestions or tracking your online orders please contact us at WhatsApp button provided on bottom right corner of our website.
Our call center operating hours are Mon - Sat: (09:00 AM to 06:00 PM Pakistan Standard Time or +5 GMT)